Returns and refunds

[Last updated 6th November, 2026]

My shop is small and run only by 1 person. I try my best to include as much information as I can! If you have a question that isn't answered on this page, please shoot me an email at madebychert@gmail.com and I'll get back to you as soon as I can.

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Refund policy (Physical)

Refunds are possible if the issue is:

• Lost in the mail by the courier
• Damaged in transit
• The item is not what you ordered

Refunds are NOT possible if the issue is:

• You're unhappy with the size/colour of the item (I list sizes and photos in all of my listings. Before ordering, if you're unsure of the item, I'm happy to send photos/videos to make sure you're comfortable with what you will receive.)
• Your package had an attempted delivery, and you did not pick it up from the post office before the deadline

If you want to return your item, you will need to cover the shipping cost.

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Refund policy (Digital)

Refunds are not possible for digital items. If you have any sizing issues, please contact me at madebychert@gmail.com and I'll fix it for you as soon as I can.